Voice Over IP and IP Telephony

When selecting a new communications platform, it is essential to look to the future to ensure that your investment is protected.  With the convergence of voice and data, this means that any new communications platform must be fully capable of supporting Voice over IP (VoIP), where voice can be sent as data packets between locations using an existing wide area data network including the ability to connect seamlessly to home workers. 

Voice over I.P (ADSL / Broad Band) - a way of potentially making free telephone calls anywhere in the world, using the Internet or WAN.
(ADSL/SDSL is required if no Wan is in situ)

Calls can then be routed over the internet to your other branches & remote workers:-

  • IP handsets (hard & soft phones) working as extensions from the Office (link to I.P inter office solution)
  • QSIG networking  2 systems at different locations (link to Qsig page)
  • Virtual IP system solution. (link VoIP System Pipecall)


What are the benefits of IP-PBX telephony to an organisation?

  • One voice and data network which can be administered more easily, and in house.
  • One infrastructure to support all forms of voice, data and video products.
  • Organisations with multiple sites can make use of their existing data circuits (Kilostream/Megastream) and add voice calls, saving money, without the need to install expensive multiplexers.
  • Home workers can become an integral part of their company even when working miles away from the office, they can have a handset which is an extension of the main company telephone system, in some cases, an operator can even see if a user is on the phone when at home!
  • Multiple site companies can work as one, even sharing applications such as voicemail and centralised operators.
  • True 'hot desking', companies which have mobile employees can load a 'soft telephone' on a users laptop which can be plugged into any network point and used in conjunction with a portable headset/handset to make calls. The user can then dial at random using the keyboard or portable handset, even from applications such as Microsoft Outlook at the click of a button.
  • Potentially free calls using the internet anywhere in the world.
  • Potentially, IP handsets and applications from any manufacturer can be integrated into the system, you will not be tied into buying from one manufacturer.
  • One single network connection for your computer and handset, halving the amount of cabling required.
  • Pocket PC (PDA) devices can potentially be used as in house cordless telephones.
  • Applications are normally cheaper, some are being offered as standard, such as the ability to dial from screen.
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